Forum Discussion

BenBob's avatar
BenBob
Dedicated Contributor
2 months ago

Missing Login

I just created a login for a website titled "mytrueidenity.com"  But I can not find the login in my 1P list of logins - it is not listed under the letter M or anywhere else.  But yet, if I go to the webpage to login, 1P recognizes it exists - where is it? what is going on?  I was going to attach a screenshot but I see no way to do so - where did that function go?

browser extension
discussion

7 Replies

  • BenBob's avatar
    BenBob
    Dedicated Contributor
    2 months ago

    Thanks for the info - I'll keep monitoring - since my last post it has all been working correctly - got me!

    • 1P_Timothy's avatar
      1P_Timothy
      Icon for Community Manager rankCommunity Manager
      2 months ago

      You're very welcome! Thanks for keeping an eye on it.

  • BenBob's avatar
    BenBob
    Dedicated Contributor
    2 months ago

    Thanks Timothy - I just checked my 1P manager before logging back into this forum to see if there was a reply and amazingly it is now showing.  Strange.  FWIW:  It was saved in the browser and when I was searching I was looking in the app on my MacBook Air.  No multiple accounts and only 1 vault.

     

    Thanks!

    • 1P_Timothy's avatar
      1P_Timothy
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Thanks for the update BenBob​! I'm glad to hear the item is now appearing.

      It's hard to say definitively, but there may have been a sync delay between the extension and app. If you see this sort of behaviour pop up again, I'd recommend generating a diagnostics report and sending it in to our support team at support@1password.com along with a description of the issue. The team can check for any errors and recommend next steps if needed. Thanks again!

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi BenBob​! Thanks for writing in. I'm sorry for the trouble locating your new item.

    My first suspicion here would be that the item was saved to a vault or account that's different than the one being searched. Another possibility could be a sync delay or error. 

    I'd like to ask a few questions to help investigate further:

    • How did you save the item? For example was it saved with 1Password in the browser, or in one of the 1Password apps?
    • Did you search for the item in the extension, in a 1Password app, or on 1Password.com?
    • Are you using multiple 1Password accounts?
    • If you haven't searched there previously, can you find the item in your account on 1Password.com (Home > All Vaults)?

     

    I was going to attach a screenshot but I see no way to do so - where did that function go?

    You can add a screenshot to a post or reply with the "Insert Media" button (camera icon). I've included an example below.

    Thanks again!

    • BenBob's avatar
      BenBob
      Dedicated Contributor
      2 months ago

      Update:  Its happened again-created a new login and it did not show in my vault until the next day.  I try creating a diagnostic report.  However - can you give me guidance on how to figure out if I am am using the app or the extension?  Stupid question I imagine but I'm not sure - this is on my MacBook Air.

      Thanks

      Ben

      • 1P_Timothy's avatar
        1P_Timothy
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Thanks for following up BenBob​. I'm sorry to hear you're seeing this issue again. 

        Definitely a reasonable question! If you're working in your browser, you're probably looking at the 1Password extension. If there's a separate app open on your desktop, that would be 1Password for Mac. To open 1Password for Mac you can click the 1Password icon in your menu bar, or open it from the applications folder. 1Password for Mac will look similar to the image below:

         

        Here's that link to our diagnostics guide again for your reference. You can attach the diagnostics file to a message sent to support@1password.com. With your message include a link to this thread, and your Community username (below). Let us know if we can help with anything, and thanks again.

        • https://www.1password.community/discussions/1password/missing-login/162683
        • BenBob