Forum Discussion

BenBob's avatar
BenBob
Dedicated Contributor
19 hours ago

Missing Login

I just created a login for a website titled "mytrueidenity.com"  But I can not find the login in my 1P list of logins - it is not listed under the letter M or anywhere else.  But yet, if I go to the webpage to login, 1P recognizes it exists - where is it? what is going on?  I was going to attach a screenshot but I see no way to do so - where did that function go?

browser extension
discussion

3 Replies

  • BenBob's avatar
    BenBob
    Dedicated Contributor
    4 hours ago

    Thanks Timothy - I just checked my 1P manager before logging back into this forum to see if there was a reply and amazingly it is now showing.  Strange.  FWIW:  It was saved in the browser and when I was searching I was looking in the app on my MacBook Air.  No multiple accounts and only 1 vault.

     

    Thanks!

    • 1P_Timothy's avatar
      1P_Timothy
      Icon for Community Manager rankCommunity Manager
      2 hours ago

      Thanks for the update BenBob​! I'm glad to hear the item is now appearing.

      It's hard to say definitively, but there may have been a sync delay between the extension and app. If you see this sort of behaviour pop up again, I'd recommend generating a diagnostics report and sending it in to our support team at support@1password.com along with a description of the issue. The team can check for any errors and recommend next steps if needed. Thanks again!

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hi BenBob​! Thanks for writing in. I'm sorry for the trouble locating your new item.

    My first suspicion here would be that the item was saved to a vault or account that's different than the one being searched. Another possibility could be a sync delay or error. 

    I'd like to ask a few questions to help investigate further:

    • How did you save the item? For example was it saved with 1Password in the browser, or in one of the 1Password apps?
    • Did you search for the item in the extension, in a 1Password app, or on 1Password.com?
    • Are you using multiple 1Password accounts?
    • If you haven't searched there previously, can you find the item in your account on 1Password.com (Home > All Vaults)?

     

    I was going to attach a screenshot but I see no way to do so - where did that function go?

    You can add a screenshot to a post or reply with the "Insert Media" button (camera icon). I've included an example below.

    Thanks again!