Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
stefd
2 years agoNew Contributor
Why does 1Password keep locking me out?
I am experiencing 2 issues:
- Whenever I wake my macbook pro from sleep or lock screen I find the1Password Chrome extension needs me to sign in again. Note that I have disabled Settings > Security > Automatically lock 1Password.
- Once I enter my password into the extension I am then redirected to https://my.1password.com/signin where I have to re-enter my password again and if I don't then the extension stays locked.
This is getting beyond tedious and entering my password so frequently is a chore (and if I'm in a public place a security risk too). Please help me resolve this.
Edit to add - I have removed the extension from Chrome and re-added it but it made no difference.
1Password Version: Not Provided
Extension Version: 2.20.0
OS Version: macOS 14.2.1 (23C71)
Browser: Chrome 121.0.6167.139
- 1P_Dave
Moderator
Thanks for answering those questions. It sounds like you are indeed affected by the known issue that our developers are tracking and I've added your report to the internal work item open for the issue.
For now, keeping the desktop app installed will allow you to workaround the issue. I know that this isn't an elegant option and our developers are working to release a permanent fix in a future update. I'm sorry for the inconvenience.
-Dave
ref: dev/core/core#27669
- lalsimmonsNew Contributor
Same as me. So frustrating. Spawning login windows are back!!!
I feel like they don't test their software very well, this is the 3rd time I have fought this spawning login problem on Mac / Chrome. Last time I created a ticket like you... and I just checked what they gave me.
Most frustrating, Chrome on Mac is not a rare combination... maybe it is time to change to something that doesn't break every couple months.
Same OS Mac14.2
Same browser Chrome is up to date
Version 121.0.6167.139 (Official Build) (x86_64) - lalsimmonsNew Contributor
stefd the fix they gave me was in settings, the second option "integrate with desktop app" should be disabled. Turn it off and try restarting chrome. Maybe it will work for you. I just restarted Chrome again.... maybe it will work.
- stefdNew Contributor
Thanks lalsimmons I'll try that. I don't have the desktop app installed and that's not a setting I've ever changed so if it is the cause then I agree with you that they don't seem to bother testing anything before they release it to customers.
- stefdNew Contributor
It's still happening - disabling "Integrate this extension with the 1Password desktop app" and restarting Chrome made no difference.
- mmeyerNew Contributor
Having the same issue. This was gone for a few months but seems to be back now even worse.
- HoelderOccasional Contributor
I'm linking this thread to another one about the same issue: https://1password.community/discussion/comment/704662#Comment_704662
- kevin_li
1Password Team
Hello stefd, lalsimmons, mmeyer, Hoelder,
I’m sorry that you’re experiencing an issue where you’re prompted to sign in to 1Password in the browser repeatedly. We have received multiple reports of the issue and an internal issue has been created for our developers to investigate further. I’m sorry for the interruption this issue has caused to your workflow.
To help us get to the bottom of the issue, can you help me with the following questions:
- Do you see the notification popup from the browser, as shown below:
- Do you have the 1Password desktop app installed?
- Or, have you recently removed the desktop app?
- Do you have MFA enabled for your 1Password account?
- Can you confirm the version of your 1Password extension in the browser? This guide will help you to locate the version number.
The above details will help us to establish a better understanding of the issue and help our developers fix the issue as quickly as possible. Thank you!
-Kevin
- Do you see the notification popup from the browser, as shown below:
- 1P_Dave
Moderator
Thank you for those details. It does sound like you're running into the known issue and I've let our developers know that you're also affected. For the time being, installing the desktop app allows authentication in the browser extension to take place in a different way so that you can workaround the issue and no longer see the authentication prompts:
Once you install the app, restart your Mac. We're working to fix the issue permanently but I'm providing this workaround so that you can stop the messages for now.
-Dave
ref: dev/core/core#27669