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Forum Discussion
Why does 1Password sometimes ask for my Master Password and not accept Touch ID
Hi, every 3 days or so 1Password on my Mac asks me to enter my Master ID even though most of the time Touch ID is enough. Why is this? I find it very problematic because my Master ID is complex (as i...
Hi @annabelled!
In addition to what benmattison wrote, I have taken this from our documentation page on Touch ID:
Sometimes you’ll need to enter your Master Password instead of using Touch ID:
- If your fingerprint isn’t recognized three times in a row
- If you’re trying to change your Master Password
- If you add or delete a fingerprint from your device
- If the amount of time in Preferences > Security > Require Master Password has elapsed
