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ChrisPro's avatar
ChrisPro
New Contributor
14 days ago

Why is 1Password covering up dropdown menus?

Basically this, top 2 entries not visible, happens on many different fields.

 

feature request
windows

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    19 days ago

    Hello ikjadoon​! 👋

    I'm sorry that you're running into issues with 1Password. Please avoid posting the same question into multiple old threads since it can lead to the same conversation happening in multiple places at once, I've split your comment into a new post so that we can keep the discussion in one place here.

    Can you tell me a little more about the issue that you're running into? Specifically:

    1. Are you not seeing the same items on all of your devices? On which device do you see all of your items and on which devices do you not see all of your items? 
    2. Do the items appear if you lock and unlock 1Password?
    3. Do you see all of your items when you log in to your 1Password account on [1Password.com](http://my.1password.com/) (in the browser, not the app)?

    -Dave

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Basically this, top 2 entries not visible, happens on many different fields.

 

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Basically this, top 2 entries not visible, happens on many different fields.

 

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Why is 1Password covering up dropdown menus?","moderationData":{"__ref":"ModerationData:moderation_data:156774"},"body":"

I experienced this on Ryanair.com - thanks for explaining how I can dismiss 1Password in instances like this.  This was preventing me from seeing and selecting my state.

 

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Funglin​ 

\n

I'm happy that my suggestion helped. Thank you for sharing the name of the website. So that our development team can look into this further, could you please send the page structure of the webpage in question to our support team? Follow these steps:

\n
    \n
  1. Open the website in question until you can see the State field that you're referring to.
    2. \n
  2. Right-click on the page and click \"1Password - Password Manager\" > Help > Collect Page Structure.
    3. \n
\n


Attach the resulting JSON file to an email message addressed to: support@1password.com

\n

With your email please include:

\n\n


You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n

-Dave

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Hello ChrisPro​! 👋

\n

I'm sorry that you're seeing a conflict between 1Password and the suggestions on the page. It looks like both the website in question and 1Password are offering a suggestion which is causing the overlapping fields. You can dismiss the suggestion from 1Password by clicking on the 1Password icon in the field: 

\n\n

Can you tell me which website you're seeing this on? And are you entering your own address on this website? Or someone else's address? 

\n

-Dave

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