Forum Discussion

XIII's avatar
XIII
Super Contributor
4 years ago

Why is the Firefox (Windows) extension just as slow as the Safari 14 extension?

You explained that there is an issue in Safari 14 that makes its extension slow on macOS.

However, the Firefox extension on Windows is at least as slow... :cry:

Why?


1Password Version: 8.2.0-56.BETA
Extension Version: Firefox 2.1.0
OS Version: Windows 10 21H1

3 Replies

  • 1P_Claudio's avatar
    1P_Claudio
    Icon for 1Password Team rank1Password Team

    Thanks XIII - that doesn't sound right at all!

    If you haven't done so already, reach out to us at support@1Password.com with a link to this conversation as Peter suggested. We'll then take a deep dive into what's causing the slowness issue and get 1Password working smoothly for you again. 8-)

    If you've already reached out you're welcome to provide your conversation ID (It will look like: #VSZ-222-222) and we'll get this picked up right away for you.

  • XIII's avatar
    XIII
    Super Contributor

    Several seconds, like in Safari 14 on macOS...

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager

    Hi XIII, how slow are we talking? Can you give a quick estimate?

    The Firefox extension should be pretty snappy - and if it's not, we want to know why. If you'd like us to investigate this in-depth, feel free to email us at support@1Password.com with a link to this conversation and we'll look into it for you. 👍