Forum Discussion

jeffgbrock's avatar
jeffgbrock
New Contributor
2 years ago

Why is the my.1password.com page opening radomly in Safari (iPad)?

This started after I enabled TFA. Now, at least once a day, a new tab will open with this page asking for my credentials. I just close it and go about my business, but it is annoying. I have never...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello jeffgbrock! 👋

I'm sorry that you're being prompted to login to 1Password repeatedly. If you open the main 1Password app then do you see any messages asking you to sign back in? Or an offline icon inside of the app? If you do then follow the prompts to authenticate your account again.

If you don't see the prompts then I'd like you to try to sign out and then sign back into the 1Password app but make sure that you have a copy of your Emergency Kit first:

Sign back into the 1Password app and then try these steps to reset the connection between the 1Password app and 1Password for Safari:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the AA icon in the address bar.
  6. Tap on 1Password in the menu.
  7. Follow the prompt to unlock 1Password for Safari.

Does this resolve the issue or do you see the same page being opened? I look forward to hearing from you.

-Dave