Forum Discussion

MikeCheel's avatar
MikeCheel
New Contributor
11 months ago

Why is this extension so bad at changing passwords (and other things)?

I am scared to change my password without doing a bunch of extra leg work. Typically I feel like I had to save off the old password somewhere temporarily and then use the suggested password. A lot of...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
11 months ago

Hello MikeCheel! 👋

I'm sorry that you're running into issues when changing a password on certain pages. The expected behaviour would be what is documented on our support page here:

Can you confirm that you're following that process? If you are then can can you tell me the following:

  1. On which websites did you run into the issue?
  2. Are you using the latest version of 1Password in the browser (8.10.56): How to keep 1Password up to date in your browser

I'll also add here the support options for contacting 1Password are pretty bad as well. I don't want to talk to AI. AI is almost never helpful, especially when it is in the form of a chatbot. I want to contact a real person, not get regurgitated content that isn't helpful.

If the chatbot isn't able to answer your questions then it should offer to create a ticket with our support team. Alternatively, you can reach our support team by sending an email to support@1Password.com

-Dave