Forum Discussion

jazzman's avatar
jazzman
Super Contributor
4 years ago

Why is Touch ID not opening 1Pass any longer in Safari on my iPad?

I have not upgraded to version 8 yet but, for some reason, I can no longer open 1Pass on my iPad with Touch ID. Now I have to enter the password whenever I log in. The same is true on my iPhone 11 Pr...
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jazzman's avatar
jazzman
Super Contributor
4 years ago

Hello 1P_Dave

Yes, I am able to use Touch ID on my iPad and Face ID on my iPhone to unlock the main 1Password app.

And yes, the inability to use these features is an inconvenience. I’m not sure what you mean that 1Pass has turned them off due to “changes in user flow and experience”.

I’m a long term user of 1Password, and I’ve been totally happy with it. Yet I must admit I have been reluctant to make the change to 1Pass 8 because of all the negative reviews. I’m sure I will change one day but it will most certainly be after the biometrics problem is solved.