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BertSP
New Contributor
6 months ago

Win 11 Desktop Hello Sign in problems

I used the windows hello sign in flawlessly for a while. Now after a Win update it wont work on my desktop, but works well on my laptops. The issue is that it will not let me enter digits. I close an...
windows
BertSP's avatar
BertSP
New Contributor
6 months ago

So in my particular environment, I can confirm the if I press Shift key once before entering any 1Pass pwd it solves the problem. Hello works fine on initial windows login. It does this on my desktops and not on my laptops for some strange reason. All are Dell. as far as the Hello is concerned, whether I use the Num keys or top row is same behavior.
running windows 11 Pro, 24H2 OS 26120.2510 Experience Pack 1000.26100.39.0

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11 Desktop Hello Sign in problems","id":"message:136960","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:14412"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:136960"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:136960"},"body@stripHtml({\"truncateLength\":200})":" I used the windows hello sign in flawlessly for a while. Now after a Win update it wont work on my desktop, but works well on my laptops. The issue is that it will not let me enter digits. I close an...","body@stringLength":"805","rawBody":"

I used the windows hello sign in flawlessly for a while. Now after a Win update it wont work on my desktop, but works well on my laptops. The issue is that it will not let me enter digits. I close and get the full password sign-in. When I enter the pwd, the first character is capitalized. If I toggle the caps, it will work properly. The first character is a \"1\", it renders as a \"!\". If no one has encountered this, I will figure it out somehow, Its just strange. Login-in win with hello, I have no problems. It may be that the first character for the hello sign in for 1Pass is also set on Caps (just confirmed it)

\n\n
\n\n

1Password Version: Not Provided
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\nOS Version: Not Provided
\nBrowser: Not Provided

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I used the windows hello sign in flawlessly for a while. Now after a Win update it wont work on my desktop, but works well on my laptops. The issue is that it will not let me enter digits. I close and get the full password sign-in. When I enter the pwd, the first character is capitalized. If I toggle the caps, it will work properly. The first character is a \"1\", it renders as a \"!\". If no one has encountered this, I will figure it out somehow, Its just strange. Login-in win with hello, I have no problems. It may be that the first character for the hello sign in for 1Pass is also set on Caps (just confirmed it)

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

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So in my particular environment, I can confirm the if I press Shift key once before entering any 1Pass pwd it solves the problem. Hello works fine on initial windows login. It does this on my desktops and not on my laptops for some strange reason. All are Dell. as far as the Hello is concerned, whether I use the Num keys or top row is same behavior.
\nrunning windows 11 Pro, 24H2 OS 26120.2510 Experience Pack 1000.26100.39.0

","body@stringLength":"440","rawBody":"

So in my particular environment, I can confirm the if I press Shift key once before entering any 1Pass pwd it solves the problem. Hello works fine on initial windows login. It does this on my desktops and not on my laptops for some strange reason. All are Dell. as far as the Hello is concerned, whether I use the Num keys or top row is same behavior.
\nrunning windows 11 Pro, 24H2 OS 26120.2510 Experience Pack 1000.26100.39.0

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