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Former Member's avatar
Former Member
4 years ago

Windows 10 error "Unable to complete installation"

New corporate laptop with Windows 10 on it. Trying to install 1Password 8 and get error dialog saying it couldn't complete installation and was rolling back changes. Where can I find log which will t...
windows
Former Member's avatar
Former Member
3 years ago

I had this issue as well. I disabled everything in McAfee Endpoint security and re-ran the install. It worked.

[2023-01-04 07:42:29.181885 -05:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\username\AppData\Local\1Password\update to C:\Users\username\AppData\Local\1Password\app
[2023-01-04 07:42:29.562934 -05:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:169: failed to move app files. Error: Io(PermissionDenied)
[2023-01-04 07:42:31.221533 -05:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:374: starting C:\Users\username\AppData\Local\1Password\app\8\1Password.exe
[2023-01-04 07:42:31.221961 -05:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:201: Failed to start previous app. Error: The system cannot find the path specified. (os error 3)

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10 error \"Unable to complete installation\"","id":"message:135122","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:135122","revisionNum":1,"repliesCount":32,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:135122"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:135122"},"body@stripHtml({\"truncateLength\":200})":" New corporate laptop with Windows 10 on it. Trying to install 1Password 8 and get error dialog saying it couldn't complete installation and was rolling back changes. Where can I find log which will t...","body@stringLength":"528","rawBody":"

New corporate laptop with Windows 10 on it. Trying to install 1Password 8 and get error dialog saying it couldn't complete installation and was rolling back changes. Where can I find log which will tell me what it failed?

\n\n
\n\n

1Password Version: latest download today
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nReferrer: forum-search:Windows 10 error \"Unable to complete installation\"

\n","kudosSumWeight":0,"postTime":"2022-02-15T09:29:38.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:135122_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1121},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

New corporate laptop with Windows 10 on it. Trying to install 1Password 8 and get error dialog saying it couldn't complete installation and was rolling back changes. Where can I find log which will tell me what it failed?

\n\n
\n\n

1Password Version: latest download today
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=Windows%2010%20error%20%22Unable%20to%20complete%20installation%22

"},"Conversation:conversation:135122":{"__typename":"Conversation","id":"conversation:135122","solved":false,"topic":{"__ref":"ForumTopicMessage:message:135122"},"lastPostingActivityTime":"2023-01-04T11:09:21.000-08:00","lastPostTime":"2023-01-04T11:09:21.000-08:00","unreadReplyCount":32,"isSubscribed":false},"ModerationData:moderation_data:135122":{"__typename":"ModerationData","id":"moderation_data:135122","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:135122_1":{"__typename":"Revision","id":"revision:135122_1","lastEditTime":"2022-02-15T09:29:38.000-08:00"},"ForumReplyMessage:message:135153":{"__typename":"ForumReplyMessage","id":"message:135153","conversation":{"__ref":"Conversation:conversation:135122"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:135122/message:135153","revisionNum":1,"uid":135153,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Windows 10 error \"Unable to complete installation\"","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:135153"},"parent":{"__ref":"ForumTopicMessage:message:135122"},"body":"

I had this issue as well. I disabled everything in McAfee Endpoint security and re-ran the install. It worked.

\n\n

[2023-01-04 07:42:29.181885 -05:00] INFO [op_windows_starter::transaction] op-windows-starter\\src\\transaction.rs:170: renaming C:\\Users\\username\\AppData\\Local\\1Password\\update to C:\\Users\\username\\AppData\\Local\\1Password\\app
\n[2023-01-04 07:42:29.562934 -05:00] ERROR [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:169: failed to move app files. Error: Io(PermissionDenied)
\n[2023-01-04 07:42:31.221533 -05:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:374: starting C:\\Users\\username\\AppData\\Local\\1Password\\app\\8\\1Password.exe
\n[2023-01-04 07:42:31.221961 -05:00] ERROR [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:201: Failed to start previous app. Error: The system cannot find the path specified. (os error 3)

","body@stringLength":"931","rawBody":"

I had this issue as well. I disabled everything in McAfee Endpoint security and re-ran the install. It worked.

\n\n

[2023-01-04 07:42:29.181885 -05:00] INFO [op_windows_starter::transaction] op-windows-starter\\src\\transaction.rs:170: renaming C:\\Users\\username\\AppData\\Local\\1Password\\update to C:\\Users\\username\\AppData\\Local\\1Password\\app
\n[2023-01-04 07:42:29.562934 -05:00] ERROR [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:169: failed to move app files. Error: Io(PermissionDenied)
\n[2023-01-04 07:42:31.221533 -05:00] INFO [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:374: starting C:\\Users\\username\\AppData\\Local\\1Password\\app\\8\\1Password.exe
\n[2023-01-04 07:42:31.221961 -05:00] ERROR [op_windows_starter::installer] op-windows-starter\\src\\installer.rs:201: Failed to start previous app. Error: The system cannot find the path specified. (os error 3)

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