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Windows 11 app won't open
I've been a long user of 1password and love it. However, suddenly, the Windows 11 app won't open. The browser extensions for Firefox and Edge work properly, but if I try to launch Windows 11 from the...
I'm glad that this is not a constant issue. Support sent to me via email to do the following and so far, it has been stable:
- Right click on 1Pass in the system try and open Settings (or get there through the app)
- Click Advanced
- UNCHECK - Use Hardware Acceleration
So far, so good... :D
Same problem for me. More on than off for at least the past week. I usually end up having to open 1Password on my iPhone to look up the password and type the password in manually. It's really a pain.
I'm also on Windows 11.
1P_Dave
Moderator
ModeratorI'm sorry that the 1Password desktop app isn't opening on your Windows PC. Our developers are currently investigating an issue where the app might not open in certain cases. Can you let me know if one of the following workarounds helps the 1Password app to open on your Windows PC:
- Toggle the option to automatically hide the Windows taskbar (right click on the taskbar > Taskbar settings).
- Open Quick Access by right-clicking the system tray icon (or using the keyboard shortcut).
- Unlock 1Password.
- Lock 1Password by right-clicking the system tray icon.
I look forward to hearing from you.
-Dave
#30261
Neither one works for me. Sometimes nothing happens, other times the lock screen comes up and then nothing happens after I unlock it.
- 1P_Dave
I'm sorry that both options didn't work. Can you try the following: Right-click on 1Password in the system tray and choose Settings, then under Advanced, disable "Use Hardware Acceleration."
After doing this, quit 1Password and try opening it again. Does 1Password open normally or do you see the same issue?
-Dave
