Windows and Android both suddenly enable 2FA without being asked? Now locked out of account.

Problem solved.

I still do not know exactly how 2FA become enabled on the account in the first place. I do think the issue of being asked to enter the Secret Key is likely due to my clearing out the Edge browser Cache and Data files recently (while trying to figure out a DNS issue I've been having with Spectrum recently, with constant page loading delays necessistating multiple page reloads due to a DNS_PROBE_FINISHED_NXDOMAIN problem, which was resolved by switching to Google DNS Servers). Hence why I would need to then include the Secret Key along with normal username and password to get the whole thing initiated for website login (at least initially). Although this raises the question of: If the Secret Key needed to be entered due to whatever I did on the laptop to clear the memory, then why also be asked for it on the phone?

The explanation of how this was fixed is below. Again, not concerned about looking like a fool for not exploring the in-Windows app update and discovering that the steps necessary to make the change were right there, just under a slightly different menu layout, as a result of the change from version 7 to 8. Thankfully the app itself was always logged into on my laptop.

Thank you Mycenius for your input. It is entirely likely that I did exactly that. I also learned from my extensive browsing of the subject today that changing the 2FA setting on one device changes the default on other devices. Again, not intentionally in my case.

__Hello Taylor,

Thank you for your response. I have spent most of today working on trying to fix this. Between multiple times deleting and re-installing both the 1PW app and the MS Authenticator app on my phone, repeatedly trying to access various backup sites for my phone cloud accounts where the previous settings might have been, etc.

I literally had just found the answer when you emailed me back. It took some digging. Even after several deep dives looking through the Windows app I could not find the solution, until someone in another similarly titled thread commented that if one was still logged into the app (at least as far as the app as installed in Windows) and could see the website password info included within the 1PW app (vs actually being logged into the 1PW website itself), then they had a chance of getting to and turning of 2FA from there.

This change in the menu directions to get to this feature in Version 8 is less intuitive than it was in Version 7. At least the setting was right there when you get to the menu to choose your account, not "hidden" behind the three-dot menu.

I really thought I would have to delete this account and start over.

Thank you again,

I will update my thread in the 1PW Community Windows Forum regarding this issue. Hopefully it will help someone else who is having a similar problem and just needs to not get exhausted with the initial setup process and follow-through on understanding how the ENTIRE process works (phone and Windows apps included). I don't mind looking like and playing the fool for not doing so myself...

__

From: 1Password Security Support

Subject: Re: [#XXXXXXXXXXXX] Question about 1Password

Hi there,

Thank you for taking the time to contact us. First things first, if you've added your 1Password account to the 1Password 7 app on one of your devices and you still have that 1Password 7 app installed and are still signed into it, and you can still unlock the 1Password 7 app on that device, you can turn off 2FA there.

**== 1Password 8 for Windows or Mac ==

Open and unlock 1Password.
Click your account or collection at the top of the sidebar and choose Manage Accounts...
Select ⋮ > Turn off two-factor authentication**

== 1Password 8 for iOS ==

Open and unlock 1Password.
Tap the 1Password icon at the top left of the screen and choose Manage Accounts...
Select … > Turn off two-factor authentication

**== 1Password 7 for Windows ==

Open and unlock 1Password.
Choose Accounts > [your account name] > Turn off two-factor authentication**

== 1Password 7 for Mac ==

Open and unlock 1Password.
Choose 1Password > Preferences > Accounts.
Select your account > Turn Off Two-Factor Authentication.

== 1Password 7 for iOS or Android ==

Open and unlock 1Password.
Tap Settings > 1Password Accounts.
Tap your account > Turn Off Two-Factor Authentication.

If you still have access to your 1Password account in a web browser you've already signed into it with, you can sign in to your account (you'll just need your 1Password account password), click your name in the top right of the page, and choose “My Profile” from the account menu. Then, click “More Actions > Manage Two-Factor Authentication > Turn Off Two-Factor Authentication” from the menu.

If that doesn’t help and you are a part of a 1Password Business or Family account, you should contact the account owner or the person responsible for creating your user account, because they can recover your user account by following the instructions in our https://support.1password.com/recovery guide, which will disable Two-Factor Authentication for you in the process (if this is a Family account and you have another family member who is set as an Owner/Admin, they can also do this for you). This should then allow you to set it back up afterwards, by following the steps in our https://support.1password.com/two-factor-authentication guide.

(Info on steps involved in having to remove / re-set the account removed)

Thanks.

Taylor D.
Customer Support @ 1Password
https://support.1password.com/