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Larrio's avatar
Larrio
New Contributor
6 months ago
Solved

Windows App - Rejects Credentials to Connect After Regenerating Secret Key

I recently regenerated my secret key. It populated to my phone fine. When I open my 1password app on my windows computer, it often shows everything but has a dialog box popup that says "Sign In" and ...
windows
  • 1P_Dave's avatar
    1P_Dave
    6 months ago

    Hello Larrio​! 👋

    Thanks for reaching out, I'm glad that you were able to resolve the issue by typing in your new Secret Key. When you regenerate your Secret Key, 1Password will ask for your new Secret Key and your account password on each device you’re signed in to. You'll need to type this in manually (as you did) since only you know your new Secret Key.

    You can read more here: Regenerate your Secret Key and deauthorize the lost device

    Let me know if there's anything else that I can help with. 🙂

    -Dave

Larrio's avatar
Larrio
New Contributor
6 months ago

well, I could delete this, but will answer my own question.

not sure but believe the auto-populated secret key either (1) looks almost like the new one but is the old one, or 2) the secret key must be hand-typed in anew. Either way, hand-typing in a double check emergency kit secret key and my existing password seem to do the trick. hope this helps someone.