Forum Discussion

Wizzard1's avatar
Wizzard1
Occasional Contributor
8 days ago

Windows chrome extension issue

Suddenly, every time I start Chrome, 1password extension requires me to sign in.  I sign into 1password when the PC starts and the option to lock 1password is set to "Never". It is annoying I have to login into 1password every time I start Chrome.

This was not happening before

browser extension

1 Reply

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    6 days ago

    Hi Wizzard1​,

    It sounds like the 1Password app and browser extension may be having trouble communicating. Could you try going through the troubleshooting steps in the article below and see if that helps?

    If the 1Password browser extension doesn’t unlock when you unlock the 1Password app

    If that doesn't work, I'd like to ask you to create and share a 1Password diagnostics report from the app on your Windows PC and browser extension:

    Send a diagnostics report (Windows)

    Send a diagnostic report (Extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/windows-chrome-extension-issue/166047
    • Your forum username: Wizzard1


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!