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MattTheITGuy's avatar
MattTheITGuy
New Contributor
5 months ago

Windows Hello and the Passkey Nightmare

I don't know what I did on my old PC to get Windows Hello to stop making a mess of my passkeys, but I just got one of these shiny new Windows 11 Copilot+ machines and now the problem is back.  I can'...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello MattTheITGuy​ and zkhcohen​! 👋

I'm sorry that 1Password isn't prompting you to save and sign in with passkeys. As a first step, make sure that the built-in password manager is turned of in your browser using the steps in this guide: 


Next, make sure that 1Password's settings are correct:

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Double-check that "Make 1Password the default password manager in this browser" is turned on. 
  4. Click Autofill & save. 
  5. Make sure that the following are turned on:
    • "Offer to save and fill logins and other items".
    • "Offer to save and sign in with passkeys". 


Then try to save or sign in with a passkey again: Save and sign in with passkeys in your browser

If that still doesn't work then can you tell me which version of 1Password is currently installed in your browser: Find the version numbers for 1Password and your operating system

-Dave