Windows Hello does not work with Chrome Extension

@bkimball90 Great! If you don't get a reply, please let me know the Support ID number and I'll look for it.

Ticket submitted. Thanks!

Hey @bkimball90, if the steps above did not work for you, then please send us some diagnostics information so that we can investigate things further:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/129887/windows-hello-does-not-work-with-chrome-extension#latest
* Your forum username: @bkimball90

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

In my case it was Forticlient (VPN and anti malware) that had decided that 1Password extension was malware. We made an exception in Forticlient and then everything worked just fine. The 1Password support team helped me debug this and that's how we eventually identified the source of the problem.

Did you figure this out? I have 2 users that both can't use Windows Hello with 1Password for Chrome (v2.4.3) and 1Password 8.9.8. I'm running v2.4.1 and am not having this issue. Is something wonky going on with the 2.4.3 release? Any way to download previous extensions to test? We've also tried your steps above without success. Thanks in advance. Brian

Hey MichaelMadsen! It sounds like the extension in Chrome is having a hard time communicating with the 1Password app in order to unlock your account with Windows Hello. To fix that, please try the following:

1. Right-click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Fully quit 1Password app and browser.
4. Restart the 1Password app and then open your browser.
5. Right-click the 1Password icon in your browser toolbar and choose Settings.
6. Under General, re-enable "Integrate with 1Password app".
7. Test things out with the extension.

If that doesn't help, I'd like you to send over the following so we can take a closer look at what may be going on:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/129887/windows-hello-does-not-work-with-chrome-extension#latest
* Your forum username: MichaelMadsen

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!