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Forum Discussion
Marcuse7
4 years agoNew Contributor
Windows Hello fingerprint not available
I use Windows Hello with a fingerprint sensor to logon to Windows 10 and have enabled Windows Hello in 1Password 8 (it worked with 1Password 7). Unfortunately the fingerprint sensor no longer works i...
ag_mike_d
1Password Team
4 years agoHello Marcuse7, thanks for your message. I'm sorry to hear of the troubles you've encountered with Windows Hello fingerprint since you've updated to 1Password 8.
1Password hands the duty of unlocking with Windows Hello over to Windows Security. If you cannot use the TPM on Windows, you will be required to unlock 1Password 8 with your account password for the first time after you boot, reboot, or had completely exited the desktop app. Then, with all subsequent unlocks, you should be able to unlock with Windows Hello.
Can you confirm that after unlocking with your account password, then locking 1Password with Ctrl + Shift + L, does the next unlock prompt you with Windows Hello? If so, does your the option to unlock with your fingerprint appear under More choices in the Windows Security prompt?
If you are still having troubles, you can try removing and setting up those Windows Hello options from scratch in Windows itself under Sign-in options.
I hope this helps, but if you have additional troubles, please let us know and we'll be happy to help look into this further.