Forum Discussion

Marcuse7's avatar
Marcuse7
New Contributor
4 years ago

Windows Hello fingerprint not available

I use Windows Hello with a fingerprint sensor to logon to Windows 10 and have enabled Windows Hello in 1Password 8 (it worked with 1Password 7). Unfortunately the fingerprint sensor no longer works i...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
4 years ago

Good morning Marcuse7, you're most welcome! I'm happy to hear you've got things sorted out.

I cannot unlock with fingerprint sensor when 1Password 8 is locked due to inactivity, though.

I've created a sample screenshot below of 1Password 8 locking due to inactivity. At that point, are you seeing the Unlock with Windows Hello button to the right of the account password field? Clicking this button should prompt you with Windows Hello. Does this work for you?