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Marcuse7's avatar
Marcuse7
New Contributor
3 years ago

Windows Hello fingerprint not available

I use Windows Hello with a fingerprint sensor to logon to Windows 10 and have enabled Windows Hello in 1Password 8 (it worked with 1Password 7). Unfortunately the fingerprint sensor no longer works i...
windows
Marcuse7's avatar
Marcuse7
New Contributor
3 years ago

Good afternoon ag_mike_d , sorry for the late reply!
I see the Windows Hello button and it works as expected! I did not see that, sorry (again). Please consider including it on page https://support.1password.com/windows-hello/, section WIndows Hello.
The only difference to 1Password 7 seems to be that the fingerprint window does not come up automatically any more (although setting "Show Windows Hello prompt automatically" is activated). Using Ctrl+N to invoke Windows Hello works fine, please consider including this information in dialog Help | Keyboard Shortcuts and/or page https://support.1password.com/keyboard-shortcuts/.

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Hello fingerprint not available","id":"message:141852","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:14275"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:141852"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:141852"},"body@stripHtml({\"truncateLength\":200})":" I use Windows Hello with a fingerprint sensor to logon to Windows 10 and have enabled Windows Hello in 1Password 8 (it worked with 1Password 7). Unfortunately the fingerprint sensor no longer works i...","body@stringLength":"511","rawBody":"

I use Windows Hello with a fingerprint sensor to logon to Windows 10 and have enabled Windows Hello in 1Password 8 (it worked with 1Password 7). Unfortunately the fingerprint sensor no longer works in 1Password after switching to version 8, the \"Making sure it's you\" dialog is never display. I cannot use TPM on Windows.

\n\n
\n\n

1Password Version: 8.7.3
\nExtension Version: Not Provided
\nOS Version: Windows 10 19044.1826, 64 bit
\nBrowser:_ Not Provided

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I use Windows Hello with a fingerprint sensor to logon to Windows 10 and have enabled Windows Hello in 1Password 8 (it worked with 1Password 7). Unfortunately the fingerprint sensor no longer works in 1Password after switching to version 8, the \"Making sure it's you\" dialog is never display. I cannot use TPM on Windows.

\n\n
\n\n

1Password Version: 8.7.3
\nExtension Version: Not Provided
\nOS Version: Windows 10 19044.1826, 64 bit
\nBrowser:_ Not Provided

"},"Conversation:conversation:141852":{"__typename":"Conversation","id":"conversation:141852","solved":false,"topic":{"__ref":"ForumTopicMessage:message:141852"},"lastPostingActivityTime":"2023-01-13T02:03:36.000-08:00","lastPostTime":"2023-01-13T02:03:36.000-08:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:141852":{"__typename":"ModerationData","id":"moderation_data:141852","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:141852_1":{"__typename":"Revision","id":"revision:141852_1","lastEditTime":"2022-07-16T10:22:22.000-07:00"},"ForumReplyMessage:message:141857":{"__typename":"ForumReplyMessage","id":"message:141857","conversation":{"__ref":"Conversation:conversation:141852"},"author":{"__ref":"User:user:14275"},"revisionNum":1,"uid":141857,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Windows Hello fingerprint not available","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:141857"},"parent":{"__ref":"ForumTopicMessage:message:141852"},"body":"

Good afternoon ag_mike_d , sorry for the late reply!
\nI see the Windows Hello button and it works as expected! I did not see that, sorry (again). Please consider including it on page https://support.1password.com/windows-hello/, section WIndows Hello.
\nThe only difference to 1Password 7 seems to be that the fingerprint window does not come up automatically any more (although setting \"Show Windows Hello prompt automatically\" is activated). Using Ctrl+N to invoke Windows Hello works fine, please consider including this information in dialog Help | Keyboard Shortcuts and/or page https://support.1password.com/keyboard-shortcuts/.

","body@stringLength":"839","rawBody":"

Good afternoon , sorry for the late reply!
\nI see the Windows Hello button and it works as expected! I did not see that, sorry (again). Please consider including it on page https://support.1password.com/windows-hello/, section WIndows Hello.
\nThe only difference to 1Password 7 seems to be that the fingerprint window does not come up automatically any more (although setting \"Show Windows Hello prompt automatically\" is activated). Using Ctrl+N to invoke Windows Hello works fine, please consider including this information in dialog Help | Keyboard Shortcuts and/or page https://support.1password.com/keyboard-shortcuts/.

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