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Marcuse7's avatar
Marcuse7
New Contributor
3 years ago

Windows Hello fingerprint not available

I use Windows Hello with a fingerprint sensor to logon to Windows 10 and have enabled Windows Hello in 1Password 8 (it worked with 1Password 7). Unfortunately the fingerprint sensor no longer works i...
windows
Former Member's avatar
Former Member
3 years ago

Hi! I have a same problem after updating 1pass for Windows 10 and last months I cannot unlock 1Pass by fingerprints - only by PIN, while I login to Windows each time by fingerprints.

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Hello fingerprint not available","id":"message:141852","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:14275"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:141852"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:141852"},"body@stripHtml({\"truncateLength\":200})":" I use Windows Hello with a fingerprint sensor to logon to Windows 10 and have enabled Windows Hello in 1Password 8 (it worked with 1Password 7). Unfortunately the fingerprint sensor no longer works i...","body@stringLength":"511","rawBody":"

I use Windows Hello with a fingerprint sensor to logon to Windows 10 and have enabled Windows Hello in 1Password 8 (it worked with 1Password 7). Unfortunately the fingerprint sensor no longer works in 1Password after switching to version 8, the \"Making sure it's you\" dialog is never display. I cannot use TPM on Windows.

\n\n
\n\n

1Password Version: 8.7.3
\nExtension Version: Not Provided
\nOS Version: Windows 10 19044.1826, 64 bit
\nBrowser:_ Not Provided

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I use Windows Hello with a fingerprint sensor to logon to Windows 10 and have enabled Windows Hello in 1Password 8 (it worked with 1Password 7). Unfortunately the fingerprint sensor no longer works in 1Password after switching to version 8, the \"Making sure it's you\" dialog is never display. I cannot use TPM on Windows.

\n\n
\n\n

1Password Version: 8.7.3
\nExtension Version: Not Provided
\nOS Version: Windows 10 19044.1826, 64 bit
\nBrowser:_ Not Provided

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Hi! I have a same problem after updating 1pass for Windows 10 and last months I cannot unlock 1Pass by fingerprints - only by PIN, while I login to Windows each time by fingerprints.

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Hi! I have a same problem after updating 1pass for Windows 10 and last months I cannot unlock 1Pass by fingerprints - only by PIN, while I login to Windows each time by fingerprints.

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