Forum Discussion

Marcuse7's avatar
Marcuse7
New Contributor
4 years ago

Windows Hello fingerprint not available

I use Windows Hello with a fingerprint sensor to logon to Windows 10 and have enabled Windows Hello in 1Password 8 (it worked with 1Password 7). Unfortunately the fingerprint sensor no longer works i...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Hello @Mikka,

I'm sorry for the recent troubles you experienced with the Windows Hello only providing the option of the PIN.

The 1Password 8 for Windows desktop app asks Windows to authenticate you through Windows Hello using a Pin, fingerprint or face scan. When Windows Hello Fingerprint is setup and working as mentioned, I would expect the Windows Security prompt to provide More choices so you can select the fingerprint instead of PIN, which it does not appear to be doing so in your screenshot and seems to be an issue with Windows Hello itself.

Could you try to remove and re-add both your PIN and fingerprint through Windows Settings > Accounts > Sign-in options, reboot your device and try 1Password again. Please let us know if this helps.