Forum Discussion

EggsAndAvo's avatar
EggsAndAvo
Dedicated Contributor
4 years ago

Windows hello keeps "resetting"

Ever since I got a new computer when I try and log in with 1password after I restart, 70% of the time it says windows hello was reset when I didn't do anything to it. Any idea why this is happening? ...
betas
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi EggsAndAvo / @Terethlor:

Thanks for letting us know about this. We're investigating a situation that could cause this. To dig in further, please email us at support+windows@1password.com, and in the email include the following:

  1. Your forum username
  2. The link to this thread: https://1password.community/discussion/131397/windows-hello-keeps-resetting#latest
  3. Mention that you're having trouble with Windows Hello resetting.

We'll be able to take a closer look. 😀

Jack