Forum Discussion

Cartman's avatar
Cartman
New Contributor
4 years ago

Windows Hello not being used after a restart

Is anyone else experiencing the new feature of Windows Hello to unlock 1Password after a restart of you computer not working? I turned on that option under Advances settings on two different model co...
windows
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey Cartman and TheDoctor40:

We've recently released 1Password 8.6.1 to the production channel (and have these improvements in our latest nightlies as well) which offers improved support for more TPM situations. As a first step, would you mind verifying you're on 8.6.1 (if you'd prefer to stay on our beta releases, the fix will be in our next beta release), and after confirming you're up to date, re-enroll in Windows Hello completely for your user account (remove all Hello sign in options then re-add them). Let me know if that improves your state of play!

Just as an additional note, the first launch of 1Password after successfully enabling Enhanced Windows Hello will first ask for your account password, then prompt for Windows Hello. Authenticating to Windows Hello there is part of the set up process, and from that point on Enhanced Windows Hello should be available after 1Password is closed, or you restart your device.

Jack