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Forum Discussion
Windows Hello not being used after a restart
Is anyone else experiencing the new feature of Windows Hello to unlock 1Password after a restart of you computer not working? I turned on that option under Advances settings on two different model co...
Jack_P_1P
1Password Team
1Password TeamHi folks:
In that case, we'd be happy to investigate further and get it working for you. I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/128316/windows-hello-not-being-used-after-a-restart#latest
- Your forum username:
TheDoctor40
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
On occasion, Windows updates or other pending changes may cause the Windows Hello keys to be reset during a restart, and after that happens, you will need to first unlock 1Password with your account password, then authorize with Windows Hello to save the keys again.
Jack
