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fstorch's avatar
fstorch
Frequent Contributor
3 years ago

Windows Hello not working every time 1PW is started

Beta Channel 1Password for Windows 8.9.10 (80910026)
Windows Hello was running stable for months.
Not sure if a Windows Update or a 1PW Beta version caused it, but I have to enter the Masterpassword now, whenever 1PW is ended and restarted. Works fine when it is just locked.
Why did you do that again?

1Password Version: 8.9.10
Extension Version: Not Provided
OS Version: Windows 11
Browser:_ Not Provided

betas

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  • klepp0906's avatar
    klepp0906
    Dedicated Contributor
    3 years ago

    what was the process for downgrading? if you swap channels in settings does it auto-downgrade you or do you have to reinstall 1password from scratch again?

  • krtickak's avatar
    krtickak
    New Contributor
    3 years ago

    I also got this issue after it automatically updated to version 8.9.10-27, so for now I had to downgrade to production release. Because I also had use tpm with windows hello greyed out.

  • klepp0906's avatar
    klepp0906
    Dedicated Contributor
    3 years ago

    yea i'm having the same issue but on the nightly builds. one of the updates greyed out the "use tpm with windows hello" setting again.

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Beta Channel 1Password for Windows 8.9.10 (80910026)
\nWindows Hello was running stable for months.
\nNot sure if a Windows Update or a 1PW Beta version caused it, but I have to enter the Masterpassword now, whenever 1PW is ended and restarted. Works fine when it is just locked.
\nWhy did you do that again?

\n\n
\n\n

1Password Version: 8.9.10
\nExtension Version: Not Provided
\nOS Version: Windows 11
\nBrowser:_ Not Provided

","body@stringLength":"492","rawBody":"

Beta Channel 1Password for Windows 8.9.10 (80910026)
\nWindows Hello was running stable for months.
\nNot sure if a Windows Update or a 1PW Beta version caused it, but I have to enter the Masterpassword now, whenever 1PW is ended and restarted. Works fine when it is just locked.
\nWhy did you do that again?

\n\n
\n\n

1Password Version: 8.9.10
\nExtension Version: Not Provided
\nOS Version: Windows 11
\nBrowser:_ Not Provided

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Windows Hello not working every time 1PW is started","moderationData":{"__ref":"ModerationData:moderation_data:124582"},"body":"

what was the process for downgrading? if you swap channels in settings does it auto-downgrade you or do you have to reinstall 1password from scratch again?

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I also got this issue after it automatically updated to version 8.9.10-27, so for now I had to downgrade to production release. Because I also had use tpm with windows hello greyed out.

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yea i'm having the same issue but on the nightly builds. one of the updates greyed out the \"use tpm with windows hello\" setting again.

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