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AntonMakarenko
New Contributor
2 years ago

Windows Hello not working for 1Password application

I have recently upgraded my PC (including CPU and motherboard). After the upgrade Windows face recognition stopped working for the app. Every time I log in it says "enter password before you can use ...
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AntonMakarenko's avatar
AntonMakarenko
New Contributor
2 years ago

1P_Gem here is support id number MXI-67316-639

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Hello not working for 1Password application","id":"message:132367","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:12815"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:132367"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:132367"},"body@stripHtml({\"truncateLength\":200})":" I have recently upgraded my PC (including CPU and motherboard). After the upgrade Windows face recognition stopped working for the app. Every time I log in it says \"enter password before you can use ...","body@stringLength":"565","rawBody":"

I have recently upgraded my PC (including CPU and motherboard). After the upgrade Windows face recognition stopped working for the app. Every time I log in it says \"enter password before you can use Windows Hello\", but no face recognition prompt after entering my password. I probably should also mention that I use TPM for 1Password. I've tried reinstalling the app, but no help so far.

\n\n
\n\n

1Password Version: 8.10.28
\nExtension Version: 2.22.1
\nOS Version: Windows 11 Pro 23H2
\nBrowser: Chrome

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I have recently upgraded my PC (including CPU and motherboard). After the upgrade Windows face recognition stopped working for the app. Every time I log in it says \"enter password before you can use Windows Hello\", but no face recognition prompt after entering my password. I probably should also mention that I use TPM for 1Password. I've tried reinstalling the app, but no help so far.

\n\n
\n\n

1Password Version: 8.10.28
\nExtension Version: 2.22.1
\nOS Version: Windows 11 Pro 23H2
\nBrowser: Chrome

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1P_Gem here is support id number MXI-67316-639

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here is support id number MXI-67316-639

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