Forum Discussion
1P_Gem
1Password Team
2 years agoHi AntonMakarenko, thanks for letting us know! We've received your email, and a member of the team will be in touch with you there shortly 😄
I have recently upgraded my PC (including CPU and motherboard). After the upgrade Windows face recognition stopped working for the app. Every time I log in it says \"enter password before you can use Windows Hello\", but no face recognition prompt after entering my password. I probably should also mention that I use TPM for 1Password. I've tried reinstalling the app, but no help so far.
\n\n1Password Version: 8.10.28
\nExtension Version: 2.22.1
\nOS Version: Windows 11 Pro 23H2
\nBrowser: Chrome
I have recently upgraded my PC (including CPU and motherboard). After the upgrade Windows face recognition stopped working for the app. Every time I log in it says \"enter password before you can use Windows Hello\", but no face recognition prompt after entering my password. I probably should also mention that I use TPM for 1Password. I've tried reinstalling the app, but no help so far.
\n\n1Password Version: 8.10.28
\nExtension Version: 2.22.1
\nOS Version: Windows 11 Pro 23H2
\nBrowser: Chrome
Hi AntonMakarenko, thanks for letting us know! We've received your email, and a member of the team will be in touch with you there shortly 😄
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