Forum Discussion

Jedis's avatar
Jedis
New Contributor
2 months ago

Windows Hello opens in the background (After 8.12.1)

This is still broken in 8.12.8. The window pops open under other windows and is flashing in the taskbar half of the time. The other times, it appears on screen, but does not get the foreground, so Hello doesn't work until you click into the window.

Please get this fixed. It's been broken for months now!

windows

6 Replies

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    2 months ago

    Hi Jedis​, I'm sorry to hear that you're still running into this behaviour in 8.12.8. This issue should have been fixed in version 8.12.1, so I'd like to take a closer look at why that fix hasn't improved the behaviour on your device.

    Could you reproduce the issue, then create and share a diagnostics report from 1Password:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to: support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/windows-hello-opens-in-background-and-doesnt-function-correctly/166499/replies/168683
    • Your forum username: Jedis

     

    You'll receive a reply with a Support ID number.  Please post that number here.  Thanks!

    • Jedis's avatar
      Jedis
      New Contributor
      1 month ago
      1P_Gem wrote:

      You'll receive a reply with a Support ID number. Please post that number here. Thanks!

      557309

      • 1P_Gem's avatar
        1P_Gem
        Icon for Moderator rankModerator
        1 month ago

        Hi Jedis​, apologies for the delay here! Thanks for sharing your Support ID. I can see you've already been discussing this with my colleague over email and things are in hand, so I'll leave it there for now.

        If anything else comes up, I'd recommend continuing the conversation over email so we can keep everything in one place.