Forum Discussion

KA1passME's avatar
KA1passME
New Contributor
1 month ago

Windows Hello Pin not working

I have been using a Windows Hello PIN to unlock 1Password for a long time, but recently it no longer works; it says the PIN is incorrect.  The PIN is correct because I can unlock my PC with it; the e...
windows
Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
1 month ago

Hi KA1passME​,

To help us look into what the issue may be, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: 

    https://www.1password.community/discussions/1password/windows-hello-pin-not-working/166475

  • Your forum username: KA1passME


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!