Forum Discussion

KA1passME's avatar
KA1passME
New Contributor
1 month ago

Windows Hello Pin not working

I have been using a Windows Hello PIN to unlock 1Password for a long time, but recently it no longer works; it says the PIN is incorrect.  The PIN is correct because I can unlock my PC with it; the e...
windows
iog42's avatar
iog42
New Contributor
1 month ago

Same for me, PIN code field can not be typed when using Windows Hello, since Jan this year

1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
1 month ago

Hi iog42​, welcome to the Community!

It sounds as if you might be running into a previous known issue that caused keyboard input disruption when unlocking 1Password from the browser extension with Windows Hello. 

This issue has since been fixed. Could you open the 1Password desktop app, navigate to Settings > About, and click to Check for Updates? Once you're able to update to version 8.12.1, test things out again, and let me know if the issue persists.

  • iog42's avatar
    iog42
    New Contributor
    1 month ago

    it works after update. Thank you

    • 1P_Gem's avatar
      1P_Gem
      Icon for Moderator rankModerator
      1 month ago

      Hi iog42​, thanks for letting me know! I'm glad to hear it's working after the update 😄