Forum Discussion

davepen's avatar
davepen
New Contributor
3 months ago

Windows Hello Stops Working

I used to be able to log into 1P using the Edge extension, and the desktop app using my PIN.  Now I am prompted EVERY time to enter my password.  It's getting a bit tedious, especially since I didn...
browser extension
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

Hello davepen​! 👋

I'm sorry that Windows Hello isn't working for 1Password on your Windows PC. As a first step, can you try restarting your PC to see if that gets things going. If it doesn't then can you tell me the following: 

  1. Can you still sign into the Windows PC itself using Windows Hello? 
  2. Is Windows Hello not working to unlock either the 1Password desktop app or the browser extension? Or just the latter? 
  3. Which version of 1Password are you using: Find the version numbers for 1Password and your operating system


I look forward to hearing from you.

-Dave