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davepen's avatar
davepen
New Contributor
2 months ago

Windows Hello Stops Working

I used to be able to log into 1P using the Edge extension, and the desktop app using my PIN.  Now I am prompted EVERY time to enter my password.  It's getting a bit tedious, especially since I didn...
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davepen's avatar
davepen
New Contributor
2 months ago

Yes, Windows still works fine. I restart almost every day without issue. This happens with the App and the Edge extension. My version is:

1Password for Windows 8.11.8 (81108040)

 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

davepen​ 

Thank you for the reply. So that I can help further, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/windows-hello-stops-working/162307
  • Your forum username: davepen


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave