Forum Discussion

Former Member's avatar
Former Member
4 years ago

Windows Hello Unlock sometimes fails

I lock my work computer when I go away for a while and unlock Windows 11 with Windows Hello. Most of the time 1Password 8.5 unlocks ok with Windows Hello. Sometimes though it gets stuck in a Window...
betas
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @geekbytrade:

I'm sorry to hear you're having some trouble with Windows Hello. The next time you run into the issue you mentioned, can you create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

P.S: I'm just as excited for the TPM support you're talking about as you are! 😁