Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Former Member
4 years agoWindows Hello Unlock sometimes fails
I lock my work computer when I go away for a while and unlock Windows 11 with Windows Hello. Most of the time 1Password 8.5 unlocks ok with Windows Hello. Sometimes though it gets stuck in a Window...
Former Member
4 years agoI am still encountering the above mentioned issues.
Setup:
- I'm on 1PW Beta 8.8.0 with a corporate and family account managed through the same app.
- I have two cameras, one built-in and an external Logitech Brio, both Windows Hello certified.
- I use the Brio for authenticating via Windows Hello.
- I have a TPM 2.0 chip active and enabled and use Windows Hello and the TPM chip via 1PW.
Issues encountered:
- Windows Hello does not persist on reboots, requiring me to enter the master passwords, claiming that this was necessary "after Windows Hello was reset" (I did not reset or change anything)
- Unlocking occasionally requires me to provide my master password (no specific reason given) then prompts me for Windows Hello AFTER the password-based login already succeeded
- Only one account is unlocked after a reboot, even if Windows Hello works, requiring me to manually open 1PW and unlock the other with a password, showing the Windows Hello prompt AFTER the unlock succeeded
- The same behavior (as described in 3) also applies to unlocking 1PW after it was locked in the same session (lock upon screensaver) or after resuming from standby
Overall, the Windows Hello performance is very spotty and unreliable - especially after a reboot.
The duplicate logins and need to unlock the second account manually has made my "start of the day" routine much more tedious as I need to babysit 1PW. :(