would like to contact you with a problem I am having

Thank you for the kind words @billgronke, and you are very welcome! I am glad I could help :)

If you have any other questions, please feel free to reach out anytime.

Have a wonderful day :)

Thank you very much for your work on my case. Over the years I have become very dependent on 1Password and when I perceive I am having a difficulty, it becomes necessary to address it. Fortunately my problem was minor and easily fixed with your instructions. I am happy that everything is working fine. I appreciate your effort and patience.
Thank you again for your help.
Bill

@billgronke:

Thank you! This can happen after some updates of the operating system or of the browsers where you are using 1Password. In this case, you can certainly remove older devices from the list and just leave the most recent ones :+1:

One last question. When I open my login page on 1Password, I notice that some of my apps have duplicates. Is there a way I can eliminate the duplicates?

Yes, you can do that by moving the duplicates to the trash manually when you encounter one: tap the item in 1Password. then tap Edit. Scroll down and tap Delete :+1:

https://us.v-cdn.net/5020219/uploads/editor/66/w4ht8e3npc26.png

https://us.v-cdn.net/5020219/uploads/editor/74/4o59ywc8dl4z.png

I am sorry these should work.

One last question. When I open my login page on 1Password, I notice that some of my apps have duplicates. Is there a way I can eliminate the duplicates?

@billgronke:

You only shared the location of your screenshots, can you upload the screenshots themselves?

/Users/williamgronke/Desktop/Screen Shot 2021-08-26 at 10.31.05 AM.png
/Users/williamgronke/Desktop/Screen Shot 2021-08-26 at 10.31.05 AM.png

Here are a couple. Also in my profile are duplicates (i.e. my iPad) with different dates. The most is Safari with about 4 or 5. Should I remove all but the latest one

Thank you for your help.

@billgronke:

Everything is going very well except I am getting notified every time I open 1Password. It says to check my profile for authorized devices.

Can you please post a screenshot of this message?

Everything is going very well except I am getting notified every time I open 1Password. It says to check my profile for authorized devices. I did that and the profile was correct. We have 2 iPhones, 2iPad Pros and 1 iMac. It also has Safari on there as a user (I assume that is the extension and the website connection you instituted some time ago.) Is there anything I should do about this?

OK, all set up with my emergency kit and eliminated the existing 1Password from the iPad. Put the a new one on from the App store, just opened it from the cloud. I could see it installed it. When I opened it asked for my Master Password (nothing from the Emergency Kit). It works fine with the fingerprint ID and is very smooth like usual. Could not be more pleased. I certainly appreciate all of your help. It was a team effort (I believe I dealt with 3 different people). There was no redundancy just pointed questions and answers leading to exactly want I wanted. Again thank you all very much.
Bill & Cassandra Gronke

@billgronke:

Ok great! Now you can remove the 1Password app on that device, and https://apps.apple.com/app/id568903335.

After you launch the app again afterwards, you will be able to login with the account credentials that you know :+1: