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Forum Discussion
would like to contact you with a problem I am having
My wife shares my 1 Password with me. She has her own vault that she has less than 6 apps that she uses on her iPad Pro and iPhone.
Her iPad Pro has fingerprint recognition and her phone has facia...
1P_Dave
Moderator
ModeratorHello @billgronke! 👋
I'm sorry to hear that your wife is having trouble with Touch ID on her iPad Pro. Sometimes Touch ID can expire on an iPhone or iPad and you can re-enable Touch ID by entering your 1Password account password.
You said that your wife is being asked for her user ID and Password. 1Password should only ask for your wife's 1Password account password when Touch ID expires, can you tell me a little more about what you're seeing on her device? Is your wife being asked for her 1Password account password when she taps on the 1Password icon on her iPad Pro's home screen?
