would like to contact you with a problem I am having

Thank you for your speedy reply. On my wife's iPad Pro she cannot access 1 Password. For example when she goes to the bank to pay a bill the 1Password screen comes up and asks her for her password. Regardless of what she enters, it says incorrect password. Prior to that, sometimes when the 1Password screen appeared it had a little fingerprint logo and tapping that allowed access with your fingerprint. That logo doesn't appear. What is interesting her 1Phone (XsMax with facial recognition) works fine. My 1Phone XsMax, iPad Pro and iMac all work fine. I mention this because I originally synced her iPad Pro and iPhone 6s to the 1Password that I had already established.

I would be perfectly willing to re-install and resync the 1Password app in her iPad Pro if you think that would be the fastest fix.

I have been a 1Password user for many years and am very pleased with the program. It is excellent and certainly deserving of all the awards including those of the tech support.
Thank you again,
Bill