would like to contact you with a problem I am having

Hi @billgronke

I mention this because I originally synced her iPad Pro and iPhone 6s to the 1Password that I had already established.

Gotcha. To clarify: are the two of you using an individual 1Password membership? If so, that's perfectly fine, I just want to further understand the setup you have so that we can provide the best path forward. Is your wife able to sign in at https://my.1password.com/, and if so does she see all of the data she expects to see in 1Password there?

What I suspect happened here is that she has a "Primary" (standalone-type) vault on her iPad Pro, which is not part of the 1Password account. The way unlocking 1Password 7 works is:

• If a Primary vault exists 1Password will always unlock using the Master Password for that vault. This supersedes all of the following rules.
• If a single 1Password.com account is logged in then 1Password will unlock using the Master Password for that account.
• If multiple 1Password.com accounts are logged in then 1Password will unlock using the Master Password of the first account that was added.

My suspicion is that her iPad Pro is configured with the first scenario, and all other devices in question are configured in the second scenario. If that is the case, and if all of her data is stored in the 1Password account (not the "Primary" vault which it seems is only on the iPad Pro) then reinstalling and signing into your 1Password account would be the fastest way forward. I would recommend printing a copy of the Emergency Kit for the account to help facilitate this (and also to help prevent any situations in the future):

Get to know your Emergency Kit

I hope that helps!

Ben