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Forum Discussion
Former Member
5 years agowould like to contact you with a problem I am having
My wife shares my 1 Password with me. She has her own vault that she has less than 6 apps that she uses on her iPad Pro and iPhone.
Her iPad Pro has fingerprint recognition and her phone has facia...
Former Member
5 years agoHi Ben,
Thank you for your help. On my wife's iPad Pro, it is not responding to unlocking 1Password. Up until about 2 weeks ago it was unlocking 1 Password from her fingerprint (either from the initial opening when the pad was turned on with the fingerprint and on occasion with the fingerprint logo on the 1Password screen.) Now nothing happens except a wrong password message when trying to open it. I am pretty sure that you are correct with the way things are set up. Can we discard the current 1Password on her iPad and reinstall it and re-sync it with everything. She does not need her own vault. That was originally set up so she didn't have to go through everything to get to the few she uses. We will put those in the favorites. I would actually prefer her to have immediate access. Being married a long, long time I am resigned to the fact that "what mine is hers, and what hers is hers." I use 1Password a lot not only for security but for ease of log-ins. Please advise if what I suggest is feasible. I would only do it if there was no chance in disrupting any existing 1Password files on our other devices. Everything is working very well with those.
Thank you again for your help,
Bill