Wrong email address filled in when using shortcut

Hey @josebrowne,

I'm sorry you are still running into this. I think at this point it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

Any plans to try to fix this?

Hi, Just following up - this is still happening. Glad to know it's a known bug tho.. i've confirmed that everything is up to date. Even considered switching browsers (since I think this bug is specific to the chrome extension) but can't do it 😅.

Lemme know if there's anything I can do to workaround this bug 🙏🏽

Thanks for getting back to me @josebrowne.

Yeah that's right, 2.5.1 is the latest version of 1Password in the browser.

Let us know how you get on!

Hi steph_giles ,

Thanks will give it a shot.. the version i currently have installed is 2.5.1. Does that sound right?

Hey @josebrowne,

I have a feeling you may be running into an issue that we have indeed published a fix for. Can you make sure you are using the latest version of 1Password in your browser and then give your computer a restart and let me know if it improves things?

Here's another example: https://www.sketch.com/signin/

Here's a great example that shows it's not something to do with the entry... This is after using the global shortcut to auto fill.. notice it entered my username on this first attempt.. but notice how the dropdown is right there with the correct email... when i press the shortcut again (or just select the login from the dropdown) it works correctly.

Here I have a case where it happened (insert username instead of email) and when I looked at the 1password entry.. the username field is actually empty 🤔.. adding it fixed this case. Will keep testing as they come up.

Hi Paul.. Thanks for the help here :)

Is the issue happening on a specific website?

It's happening for lots of sites not just a specific one

Could you also try creating a new manual login item for the site using these steps?

Yes, I can. However, it's worth noting that even without re-recording the login... if i just repeat the global shortcut it works correctly. It's just the first time for some reason. Then it becomes hard to reproduce. I've tried closing tab and starting again. Tried doing it in an incognito window. No luck yet.