"You’ve used a newer version of 1Password on this device"

@kshuey73

I'm sorry that you're running into the issue on your Windows PC. So that we can investigate further, I'd like to ask you to send in a diagnostics report:

1. Press the Start button on your keyboard (it may have a Windows icon on it). This will bring up your Windows search bar.
2. Copy and paste this into your Windows search bar: %localappdata%\1Password\logs
3. Press Enter.
4. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder.

Attach the zipped diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/683586/#Comment_683586
• Your forum username: kshuey73
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave