"You’ve used a newer version of 1Password on this device"

@chris55

Your issue sounds like one we resolved several updates ago. Well, it's vaguely like that one. You mentioned 1Password 8. I wasn't sure if you were using the beta and then tried to switch to production which would cause this message due to a mismatch in the database type. To resolve it you would reset the database and allow it to be recreated. Assuming that you attempted to got from beta to stable. It could also be related to whatever the trouble is here.

Please reset the database and then let us know if the trouble continues. The steps can be found here. https://1password.community/discussion/129049/warning-popup-on-launch

• It's imperative to the safety of your data that you ensure it is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit and that you know your password before you begin.

Double-check that all data is present on 1Password.com. If you've been offline and you've made changes you could lose data if it is not on 1Password.com. This would include updates to items you've made.

cortig

I'm not seeing this behavior with the latest nightly. I went from the beta to nightly yesterday as a test. I installed the update and it opened accordingly. It might be time to get you over to email support to see if there is anything in the logs. That said, I find it curious you experienced this on some devices and not others. I have my work device and my personal and I did not see it this time around using either device. I did see it once at the start of this thread with the nightly. Have you take then steps to create a new database on the device after the message? Because you restored from a backup you may have accidentally updated into the problem again. That would seem plausible to me. Please try resetting the database on the device without reverting to an earlier build and let me know how it goes.

fwiw I am using 8.10.4-13 at this time.

I’ve also has this issue. Resolved by downloading the beta version of 1P8, even though I was on the production version when it happened.

Interestingly I updated the app on my login on the Mac, all was ok. Switched over to my wife’s login later on where it wanted to update also. It bricked it when the app updated from her login.

I don’t know if it’s possible for one login to have production updates enabled and one to have beta updates 🤷‍♂️ then if the production user updates it will mess things up

The problem remains with 8.10.4-9.NIGHTLY…
Clearly there is a problem. Not sure why it doesn't affect all machines, but I see it on 2 Mac out of three using the betas and I'm not the only one…

…and the problem remains with the new 8.10.4-8.NIGHTLY. 1Password updated and gave me the warning again.
Weirdly enough, it gave me the warning on one computer, but not another.

Could something be done about this? There is a way to get back on our feet, but it's not a correction of the issue… (and prevents you from using the new builds in any case).

dtoub

I just followed up on your ticket via email.

ref: ARQ-15886-117

I had this with the last beta as well as today's. I contacted support a few days ago [#ARQ-15886-117] but solved it on my own by
* Deleting the Safari extention
* Deleting 1PW
* Reinstalling both

But if you then stay on the Beta build, it will recur, as it did for me today.

1P_Tommy so yeah, it happened to me again today after updating to the latest beta. I'm going to delete everything yet again and reinstall but not bother with the betas.

Never saw this issue before this week. Glad I'm not the only one but sheesh-seems like I've had waay more issues in the past year with 1PW on the Mac than ever. I miss the stability (and yes, I was on betas in the past-they were typically smooth sailing).

Nice that a community member came up with a solution for "You’ve used a newer version of 1Password on this device" what is 1password doing to fix this?

UXJedi I'm glad you like my avatar :-) I've been using it for as long as I can remember :-)

Corentin

I tried to use a second computer to download the latest nightly (and not have to delete all my data).
The other computer was on the beta channel, but told me it in the About box that the version installed was the production build 8.10.3.
I switched this build from beta to nightly and searched for updates. It found and installed 8.10.3-14.NIGHTLY, and when I launched it I got the warning about "You’ve used a newer version of 1Password on this device” again!
There is something wrong with the beta/nightly builds……

I had kept a backup of the 8.10.3 build I had before and was able to restore it and this one opened fine on that second Mac.

Corentin