Forum Discussion

Sergio_B's avatar
Sergio_B
New Contributor
6 months ago

Your interface has become extremely slow

I used to enjoy opening the 1Password Dialog Box on my M1 MacBookPro. It was fast and responsive. Not any more. Now it feels like there is glue in the system. Whether I search for an item or try to e...
macos
Sergio_B's avatar
Sergio_B
New Contributor
6 months ago

I followed your instructions. The results are in the attched screenshot. It appears thay I'm running the M1 version of 1Password. Anything else I can try to spped up my super-slow iPassword interface? Thank you.

 

1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
6 months ago

Thanks for checking that, Sergio_B​, and I'm sorry it didn't resolve the performance. To investigate the details of what might be going on, I'd like to ask you to create a diagnostics report from 1Password using these instructions: Send a diagnostics report (Mac).

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/your-interface-has-become-extremely-slow/159204/
  • Your forum username: Sergio_B


You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
 

  • Sergio_B's avatar
    Sergio_B
    New Contributor
    6 months ago

    As per your instructions, I have sent the diagnostics report to mailto:support@1password.com, but never received a Support ID number from your BitBot assistant. Were you able to track down my diagnostics report?

    • 1P_SimonH's avatar
      1P_SimonH
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Hi Sergio_B,

      I do see your ticket! Is it possible the automated response from us went to spam?