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Forum Discussion
Your Secret Key or password was recently changed
I am suddenly getting the "Your Secret Key or password was recently changed" message, but I did not change my secret key or password to my knowledge. I have not received any email messages or informa...
1P_Dave
Moderator
Moderator@xayro
If you're still seeing a similar message then it's likely not related to the incident back in April and we'll need to investigate further why you're seeing that message on your device. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/comment/687825/#Comment_687825
- Your forum username:
xayro - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
