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Forum Discussion
Former Member
3 years agoYour session has expired. Please sign in again to authenticate 1Password.
Hi,
I am redirected to the login page, with the error message "Your session has expired. Please sign in again to authenticate 1Password.".
Even if I login (using the browser), and it says I successfully logged in, it seems like the 1password extensions opens the login page again.
I can still search the vault using the extension.
Extension Version: 2.5.0
OS Version: Fedora Linux
Browser:_ Chrome
76 Replies
- Former Member
Hey @Joy_1P, thank you for the suggestion on the browser settings, issue seems to have resolved. Prior to that resolution I was able to reproduce the event once I saw the pattern - every single time I made a change in 1Password (new entry, edit, delete) it would trigger the "session expired" event.
As for 1Password 8, I tried it in March 2022 and the feel was more "app" and less database, things were linked to items, editing felt less user friendly. The search engine was awful compared to the highlighted text in 7. I've got over 1,000 entries and have been with you through versions 1, 4, 7, as standalone and .com. Version 8 just didn't win me over. - uwalakabOccasional Contributor
Hi @Joy_1P - Regarding your reply yes Thank you. :)
I received a reply and I have resent the necessary requested data.
Kind regards. - Former Member
Bigtuna00 if you don't have the 1Password app installed, then the steps to help with this issue would be a bit different. Could you try the following?
- Right click the 1Password icon in your browser toolbar and choose Settings.
- Under General, disable "Integrate with 1Password app" if it is enabled.
- Under Accounts & Vaults, sign out of your account.
- Under Accounts & Vaults, sign back into your account.
If that doesn't help, then please send us your extension console logs the next time the issue appears:
- The extension console log: https://support.1password.com/cs/extension-console-log/
Attach the logs to an email message addressed to mailto:support+forum@1password.com.
With your email please include:
* A link to this thread: https://1password.community/discussion/135673/your-session-has-expired-please-sign-in-again-to-authenticate-1password/p2
* Your forum username: Bigtuna00You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
- Former Member
@ANOUSIoN Could you send us the following diagnostics information the next time you run into the issue?
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.
With your email please include:
* A link to this thread: https://1password.community/discussion/135673/your-session-has-expired-please-sign-in-again-to-authenticate-1password/p2
* Your forum username: ANOUSIoNYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
- Bigtuna00New Contributor
Like others, I don't use the 1Password app on my Mac, only the browser extension (version 2.5.1). I think the desktop integration troubleshooting is a red herring.
- Former Member
Hi @Joy_1P, I'm having the same issue after trying your solution in https://1password.community/discussion/comment/668129/#Comment_668129
My Details:
- OS: MacOS Big Sur 11.6.8
- Browser: Firefox 108.0
- 1password version: 1Password 7 - Version 7.9.8 (70908000)Also, the reason I'm not using 1password 8 is it's not integrated well with Alfred when I tried at a few months ago. To be more precise, I had to have a separate workflow in Alfred and run it every time I wanted to call an 1Password item from Alfred.
- Former Member
Hey uwalakab, thanks for sending over the info. Did you get a reply yet? If not, please share your Support ID with us here and we'll look into it.
- Former Member
Hey @twiddlesThumbs, could you try the following to see if it helps?
- Right click the 1Password icon in your browser toolbar and choose Settings.
- Under General, disable "Integrate with 1Password app".
- Under Accounts & Vaults, sign out of your account.
- Sign back into your account.
- Go back to General, and re-enable "Integrate with 1Password app".
Though we can't make the determination just yet, I do want to let you know that it's possible that upgrading to 1Password 8 might be the solution. I saw that you mentioned that 1Password 8 has been unusable on your end. Could you tell me a bit more about why that is?
- uwalakabOccasional Contributor
Hi @steph.giles I have sent the info. Many thanks.
Re: https://1password.community/discussion/comment/667920/#Comment_667920
- Former Member
I am also experiencing this issue - Authentication Required Sign into your 1Password account (aaaaaa) to continue.
1Password – Password Manager Version 2.5.1
Chrome Version 108.0.5359.125 (Official Build) (64-bit)
1Password for Windows Version 7.9.832 (because Version 8 so far has been unusable for me)
Windows 10 Pro Version 21H2