Forum Discussion

Former Member

5 years ago

1Password Chrome extension not working on my new device

I previously used the 1password chrome extension flawlessly on a previous device, but now it's not working. I have the desktop 1password app installed and ready, but there seems to be problems syncin...

browser extension

1P_Dave

Moderator

2 years ago

Hello tokyotony! 👋

I'm sorry that you're running into issues using your YubiKey to add your account to 1Password. So that I can better understand the situation can you please tell me the following:

Are you able to use the YubiKey with other websites and apps on your Mac (not your iPhone)?
Did you register the YubiKey with 1Password using the Firefox browser? Or a different browser?

I look forward to hearing from you.

-Dave

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I can set up my Yubikey for 2FA in 1P via my browser. However, when I try to log into my Mac App and it asks for the key, it does not work BUT that same key works with my iPhone. I tried on another Mac and same issue. Am I missing something?

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","kudosSumWeight":0,"postTime":"2024-02-19T13:07:07.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:53874_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":340},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

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"},"Conversation:conversation:53874":{"__typename":"Conversation","id":"conversation:53874","solved":false,"topic":{"__ref":"ForumTopicMessage:message:53874"},"lastPostingActivityTime":"2025-02-13T15:37:21.675-08:00","lastPostTime":"2024-02-21T12:18:12.000-08:00","unreadReplyCount":15,"isSubscribed":false},"ModerationData:moderation_data:53874":{"__typename":"ModerationData","id":"moderation_data:53874","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:53874_2":{"__typename":"Revision","id":"revision:53874_2","lastEditTime":"2025-02-13T15:37:21.675-08:00"},"ForumReplyMessage:message:53875":{"__typename":"ForumReplyMessage","id":"message:53875","conversation":{"__ref":"Conversation:conversation:53874"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:53874/message:53875","revisionNum":1,"uid":53875,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Yubikey & Mac App","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:53875"},"parent":{"__ref":"ForumTopicMessage:message:53874"},"body":"

Hello tokyotony! 👋

\n\n

I'm sorry that you're running into issues using your YubiKey to add your account to 1Password. So that I can better understand the situation can you please tell me the following:

\n\n

Are you able to use the YubiKey with other websites and apps on your Mac (not your iPhone)?
Did you register the YubiKey with 1Password using the Firefox browser? Or a different browser?

\n\n

I look forward to hearing from you.

\n\n

-Dave

","body@stringLength":"680","rawBody":"

Hello ! 👋

\n\n

I'm sorry that you're running into issues using your YubiKey to add your account to 1Password. So that I can better understand the situation can you please tell me the following:

\n\n

Are you able to use the YubiKey with other websites and apps on your Mac (not your iPhone)?
Did you register the YubiKey with 1Password using the Firefox browser? Or a different browser?

\n\n

I look forward to hearing from you.

\n\n

-Dave

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