Forum Discussion

Jedi82's avatar
Jedi82
Occasional Contributor
30 days ago
Solved

Can't download attachment on 1P: integrity ash error

Hello guys, never had problem with 1P since years but today, i can't download a file that i attached on a login :(

I can't download it on all my devices: 1P on my mac, on my iphone, on the online version of 1P if i click on download i see this:

 

troubleshooting
  • Jedi82's avatar
    Jedi82
    27 days ago

    thanks very much but i solved restoring an old version of the file!!!!! Cheers we can close the issue

3 Replies

  • Jedi82's avatar
    Jedi82
    Occasional Contributor
    27 days ago

    thanks very much but i solved restoring an old version of the file!!!!! Cheers we can close the issue

    • Trevor_1P's avatar
      Trevor_1P
      Icon for Moderator rankModerator
      27 days ago

      Hi Jedi82​,

      Thank you for the update! I'm happy to hear that resolved the issue for you.

      - Trevor

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    28 days ago

    Hi Jedi82​,

    I'm sorry that you're experiencing this issue. To help further look into it, I'd like to ask you to create a diagnostics report from your Mac:

    Send a diagnostics report (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/developers/cant-download-attachment-on-1p-integrity-ash-error/159213
    • Your forum username: ​​Jedi82


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you.

    - Trevor