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Occasional Contributor

31 days ago

Solved

Can't download attachment on 1P: integrity ash error

Hello guys, never had problem with 1P since years but today, i can't download a file that i attached on a login :(

I can't download it on all my devices: 1P on my mac, on my iphone, on the online version of 1P if i click on download i see this:

troubleshooting

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Hello guys, never had problem with 1P since years but today, i can't download a file that i attached on a login :(

I can't download it on all my devices: 1P on my mac, on my iphone, on the online version of 1P if i click on download i see this:

","body@stringLength":"640","rawBody":"

Hello guys, never had problem with 1P since years but today, i can't download a file that i attached on a login :(

I can't download it on all my devices: 1P on my mac, on my iphone, on the online version of 1P if i click on download i see this:

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guys, never had problem with 1P since years but today, i can't download a file that i attached on a login :( I can't download it on all my devices: 1P on my mac, on my iphone, on the online ve...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTkyOTgsMTU5Mjk4","node":{"__ref":"AcceptedSolutionMessage:message:159298"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTkyOTgsMTU5MjY2","node":{"__ref":"ForumReplyMessage:message:159266"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:159213":{"__typename":"Conversation","id":"conversation:159213","solved":true,"topic":{"__ref":"ForumTopicMessage:message:159213"},"lastPostingActivityTime":"2025-07-15T06:24:46.252-07:00","lastPostTime":"2025-07-15T06:24:46.252-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:159213":{"__typename":"ModerationData","id":"moderation_data:159213","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTkyMTMtbFZ0eFNY?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTkyMTMtbFZ0eFNY?revision=1","title":"CleanShot 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Can't download attachment on 1P: integrity ash error","moderationData":{"__ref":"ModerationData:moderation_data:159298"},"body":"

thanks very much but i solved restoring an old version of the file!!!!! Cheers we can close the issue

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Hi Jedi82,

Thank you for the update! I'm happy to hear that resolved the issue for you.

- Trevor

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Hi Jedi82,

I'm sorry that you're experiencing this issue. To help further look into it, I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/developers/cant-download-attachment-on-1p-integrity-ash-error/159213
Your forum username: Jedi82

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you.

- Trevor

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