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Getting rid of my individual account. I have a family account now.
I had an individual account, which I upgraded to a family account. ages ago. When logging into the program, it frequently shows both icons - I have nothing in that old individual account, but the ...
Trevor_1P
Moderator
ModeratorHi StandUp1111,
From what you've described, it sounds like the individual account may still be signed in to the app/extension. Could you try following the steps in the article below to sign out of it?
Let me know how that goes!
