Forum Discussion

alexgreyhead1's avatar
alexgreyhead1
New Contributor
5 months ago
Solved

Mac client v8.10.80 released June 10 2025 is painfully slow

Since the 8.10.80 update on June 10th, the Mac app on Apple Silicon is painfully slow - the app takes around 30 seconds to respond when switching to it from another app, and when it starts responding...
macos
  • 1P_Dave's avatar
    1P_Dave
    5 months ago

    Hello alexgreyhead1​! 👋

    I'm sorry that 1Password is slow on your Mac. We've received other reports of this behaviour and, after investigating, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac. 

    Our team can help verify that you're affected by this issue and then help you move over to the correct version. If you're not affected then they can investigate further. Please create a diagnostics report from your Mac:

    Send a diagnostics report (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/developers/mac-client-v8-10-80-released-june-10-2025-is-painfully-slow/157772
    • Your forum username: Alexgreyhead1


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

saweyer97520's avatar
saweyer97520
New Contributor
4 months ago

After submitting a diagnostics report, the following steps from 1PW support solved the problem for me:

Quit all open web browsers.
Completely close the 1Password app.
If you see the 1Password icon in the macOS menu bar, click on it and select Quit.
Drag 1Password from the Applications folder to the Trash. Do not use an "app cleaner" or "uninstaller" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
Restart your Mac.
Download the latest version of 1Password from the 1Password website:      https://1password.com/downloads/mac/
Quit any open web browsers and then install 1Password.
Open and unlock 1Password before opening your web browser.

now, System Info shows application Kind: "iOS" instead of "Intel" (attached screenshot -- though I had assumed it would be Universal or Apple Silicon). 1PW back to 'normal' speed -- yay!