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Forum Discussion
StonesRP99
1 day agoNew Member
How to increase biometric auth attempts in the app?
Hi everyone, Ive been having a recurring issue with biometric authentication (fingerprint) in the 1Password app. Sometimes my finger is slightly wet, or I don't place it correctly on the first try, ...
1P_Timothy
Community Manager
1 day agoHi StonesRP99, thanks for your question.
There isn't a setting to determine the number of attempts you have to unlock 1Password for Android with biometrics. That said, you should typically have 5 attempts before you're prompted for your account password. Testing with a Pixel and Samsung device I have on hand, I had 5 attempts as expected.
Much of the biometric unlock process is handled by the device itself, not 1Password (though still encrypted and secured with a random, authenticated, and master key). My guess here is that the manufacturer of your device is doing something unique with biometric security, or that you could be running into a bug that I'm not seeing on my end. Could you let me know which device you're using, and if you've seen this behaviour with any other apps?